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Quality administrator/merchandiser

Company Name:
American Greetings
# Job Description
The Quality Administrator will measure and report on key manufacturing and distribution process and product quality metrics. In the Merchandiser role, this individual will maintain the greeting card departments for assigned retail accounts and, while performing this role, observe and report on manufacturing and distribution quality issues that impact merchandisers and customer experience.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Quality Administrator function (reporting to Manager, Quality Assurance):
Plan, schedule, perform and report on product and order-filling quality audits at retail locations.
Observe and report on manufacturing and distribution quality issues (while performing the Merchandiser functions), and provide recommendations for improvement.
Participate in focused manufacturing and distribution process quality audits, performing associated data collection, data entry, analysis and reporting.
Participate on plant process quality improvement teams.
Coordinate periodic quality meetings/conferences, drafting and distributing meeting agendas and meeting minutes.
Coordinate factory calibration of various quality measurement systems.
Support Dock Auditor in generation/distribution of dock audit reports.
Merchandiser function (reporting to Field Sales Area Supervisor):
Full Service of our Card Departments to include working with and implementing outpost programs as needed in select accounts.
Current State- Utilization of AG Connect to monitor notifications, account activities, and basically navigate the site for overall information that our merchandisers view.
Future State: In the event there are changes to AG Connect, this individual would be expected to track, monitor, and update Activity Status as assigned by the supervisor. This may be necessary when filling in for vacant accounts and/or vacation coverage in accounts.
Complete peak seasonal service calls as needed to be assigned by Area Supervisor.
Complete seasonal sets both independently and training other merchandisers in this area.
Leading and/or participating in account territory revisions and new store installations setting both product and required signage.
Training and on-going development of territory merchandisers.
Communication with store management to present new programs, gain out-posting space, share general account information.
Communicate with merchandisers thru e-mail or phone to share information, set up work-with's, or provide general territory or account information.
Following retail chain and store policies/procedures as they affect the merchandising of the greeting card department and in matters of store security.
# Experience Required:
MINIMUM QUALIFICATIONS:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Required Length & Type of Experience:
3-4 years of experienced working in either a manufacturing and/or merchandising environment.
A solid understanding of greeting card manufacturing and finishing processes, and associated quality expectations, and/or
A solid understanding of merchandising processes and associated quality expectations .
Knowledge, Skills & Abilities:
Working knowledge of MS Office products (Word, Excel, PowerPoint) and comfortable learning new computer software applications
Proven organizational skills
Experience leading small teams in the accomplishment of specific projects and tasks
Excellent spoken/written English communications skills. This position requires the use of a telephone and electronic communications.
Able to work independently when management and/or support staff is not available.
Ability to work flexible work schedules when required
PHYSICAL DEMANDS:
Repetitively lifting and carrying cartons (up to 50 lbs)
Walking, maneuvering carts, standing, squatting, bending.
Pushing and positioning single items and groups of AG product.
Opening, unloading and breaking down cartons.
Using a hand-held scanner or PDA device.
WORK ENVIRONMENT:
The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Approximately 1/3 to 1/2 of the time each week will be associated with the Quality Administrator responsibilities. The majority of that time will be spent in the Bardstown plant, with occasional travel (using a company vehicle) to retail locations and the Danville distribution center within one hour of the plant, to perform product quality audits.
While in the plant the employee will be exposed to manufacturing plant floor operations, with associated machinery noise, pedestrian and vehicle traffic.
In the retail store setting, the individual can expect to be working in and around retail customers who are shopping, and will experience different lighting conditions and noise levels associated with the store's retail space and stock room.
For the Merchandiser role, no overnight travel would be required. However, due to the rural nature of the territory, the position would require travel of up to 2.5 hours one way from plant periodically (maximum of two to three times per month). The normal, average weekly travel in this position should range from less than 30 minutes to 1.5 hours one way, on the days worked in accounts.
Auto req ID: 15482BR
Position Title: QUALITY ADMINISTRATOR/MERCHANDISER
Division: Manufacturing
Department Name: JITL 50
Location: Bardstown, KY
Education Required: Required Education:
High school diploma or equivalent
Driver's license
Job Code: N10564 QUALITY ADMIN/MERCHANDISER

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