QA (Expo)

Company Name:
Primary Objective of Position:
Ensure Guest receives the highest quality food and an exceptional dining experience; make sure that orders are prepared and garnished properly, and delivered to the Guest at the appropriate hot or cold temperature. Communicates with Team Members and Managers regarding ticket times and potential problems to ensure Guests
are served in a timely and proficient manner.
Essential Functions:
? Inspect food orders to ensure that orders are prepared to Company standards and specifications, including
garnishing food with appropriate accompanying items.
? Ability to effectively communicate with the Kitchen (BOH), Servers (FOH), Managers and other employees
regarding cook times, potential problems, and other issues, in a calm and effective manner.
? Possess proficient food spec knowledge to recognize when items are made incorrectly and takes action to
ensure that all items meet food quality, presentation and ingredient specifications.
? Possess proficient knowledge of the menu and in order to explain our offerings to the Guests, inform them of
current food promotions and specials, and answer any questions if needed.
? Keeps food prepared by the BOH continuously flowing out of the kitchen, and ensures the pace of food
coming out of the window meets brand ticket time goals.
? Reads tickets correctly to ensure that all orders are complete and adhere to Guest's special requests.
? Cleans and sanitizes throughout the shifts.
? Possess proficient register knowledge to identify ringing mistakes and can communicate proper ticket ringing
procedures to FOH staff to help minimize mistakes.
? Performs correct line set up to support speed of service/ ticket time goals.
? Monitors food temperatures and spends back items that do not meet temperature guidelines Temps food
especially burgers, fries steaks.
? Prioritizes and makes quick decisions to ensure that all Guests are served quality food made to specifications
within appropriate timelines.
? Own and manages speed and pace - Proactively coaches and communicates with Cooks to make sure items
are started.
? Ensures cooks are aware of flow of business and communicates when orders will be hitting the kitchen.
? Routinely checks fry/toast count and knows par editor assumptions and expectations.
? Performs shift change and/or opening or closing duties.
? Assists other team members as needed or when business needs dictate.
? Rotates and stocks product as needed.
? Completes assigned duties to stock and set up pass-thru station. Breaks down and cleans pass -thru station
thoroughly every day. Clean and sanitize throughout the shift.
Qualification Standards:
? Lifts and carries up to 25 lbs, many times per shift.
? Frequent bending and stooping.
? Stands 100% of shift.
? Able to hold items with hands (knives, pans, trays) for extended periods of time, with up to 5 lbs of weight.
? Stacks, walks, moves during entire shift.
? Uses hands 90% of shift.
? Ability to read English.
? Ability to communicate with Managers, Team Members, and Guests to ensure Guest satisfaction.

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