IT Help Desk Support
Bardstown, KY Bardstown, KY Full-time Full-time Estimated:
$49.
7K - $62.
9K a year Estimated:
$49.
7K - $62.
9K a year pecific Responsibilities and
Essential Functions:
Provide technical support to internal/external team members by responding promptly to phone calls, emails, and support tickets Analyze and determine service priorities, plan daily schedule, and investigate complaints, troubleshoot, and resolve system/hardware/software problems Perform diagnostics to resolve customer reported issues Film management, basic networking, printer set-up, windows permissions, etc.
Build and maintain high quality customer relationships through consistently demonstrating a high level of professional service and demeanor Provide follow-up to ensure issues are resolved Records and maintains IT Logs documenting tickets, issues, and resolutions Collaborates with team members to identify areas of improvement and/or communicating commonly issues throughout the organization as well as escalation of unresolved issues Assist customers with installation of new computer hardware/software Performs all other duties as assigned Competencies and
Qualifications:
Safety and Compliance:
Consistently demonstrates safety first mindset, adheres to company safety and security policies and dedicated to employee safety and well-being.
Decision Making:
Exercises independent judgment and discretion in matters of significance in a face paced environment.
Direction Setting:
Possesses strong project management and organizational skills, including excellent written and verbal communication skills, to manage multiple priorities in a deadline-oriented environment.
Teamwork:
Demonstrates strong listening skills; values and respects others' ideas and contributions Conflict Resolution:
Must be able to anticipate, diffuse and resolve disagreements, confrontations, tensions, and complaints in a practical and constructive manner to achieve results Customer Focus:
Possesses excellent interpersonal skills which are needed to establish and maintain an influential relationship with other key decision makers in the Company.
Execution:
Ability to focus on goals, metrics, and results.
Takes ownership and accountability for self and department.
Uses resources efficiently, effectively, and timely.
Innovation:
Must demonstrate an open and growth mindset, embracing change, stepping out of comfort zone, and applies creativity in generating ideas and solutions.
Analytical:
Ability to approach troubleshooting, project development and business performance analytically.
Dependability:
Regular reliable attendance and demonstrates strong work ethic.
Education and
Experience:
Bachelor of Science degree in IT or related field Minimum of 3 years' experience in Help Desk Support preferably in manufacturing Proficient in Microsoft Office; automation/remote control products Experience with various types of computer systems, mobile devices and hardware/software components Physical Demands:
Ability to stand for long periods Able to move and lift to 50 lbs.
Able to reach and bend Travel Required:
Ability to travel 10% domestic.
Estimated Salary: $20 to $28 per hour based on qualifications.
$49.
7K - $62.
9K a year Estimated:
$49.
7K - $62.
9K a year pecific Responsibilities and
Essential Functions:
Provide technical support to internal/external team members by responding promptly to phone calls, emails, and support tickets Analyze and determine service priorities, plan daily schedule, and investigate complaints, troubleshoot, and resolve system/hardware/software problems Perform diagnostics to resolve customer reported issues Film management, basic networking, printer set-up, windows permissions, etc.
Build and maintain high quality customer relationships through consistently demonstrating a high level of professional service and demeanor Provide follow-up to ensure issues are resolved Records and maintains IT Logs documenting tickets, issues, and resolutions Collaborates with team members to identify areas of improvement and/or communicating commonly issues throughout the organization as well as escalation of unresolved issues Assist customers with installation of new computer hardware/software Performs all other duties as assigned Competencies and
Qualifications:
Safety and Compliance:
Consistently demonstrates safety first mindset, adheres to company safety and security policies and dedicated to employee safety and well-being.
Decision Making:
Exercises independent judgment and discretion in matters of significance in a face paced environment.
Direction Setting:
Possesses strong project management and organizational skills, including excellent written and verbal communication skills, to manage multiple priorities in a deadline-oriented environment.
Teamwork:
Demonstrates strong listening skills; values and respects others' ideas and contributions Conflict Resolution:
Must be able to anticipate, diffuse and resolve disagreements, confrontations, tensions, and complaints in a practical and constructive manner to achieve results Customer Focus:
Possesses excellent interpersonal skills which are needed to establish and maintain an influential relationship with other key decision makers in the Company.
Execution:
Ability to focus on goals, metrics, and results.
Takes ownership and accountability for self and department.
Uses resources efficiently, effectively, and timely.
Innovation:
Must demonstrate an open and growth mindset, embracing change, stepping out of comfort zone, and applies creativity in generating ideas and solutions.
Analytical:
Ability to approach troubleshooting, project development and business performance analytically.
Dependability:
Regular reliable attendance and demonstrates strong work ethic.
Education and
Experience:
Bachelor of Science degree in IT or related field Minimum of 3 years' experience in Help Desk Support preferably in manufacturing Proficient in Microsoft Office; automation/remote control products Experience with various types of computer systems, mobile devices and hardware/software components Physical Demands:
Ability to stand for long periods Able to move and lift to 50 lbs.
Able to reach and bend Travel Required:
Ability to travel 10% domestic.
Estimated Salary: $20 to $28 per hour based on qualifications.
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